Terms and conditions of sale and delivery
The terms and conditions of sale and delivery are valid until further notice, starting from.
The Gazoz.fi website is owned and operated by T&T Trading Oy, business ID 1964469-0, address Maistraatinportti 4, 00240 Helsinki, Finland. Visiting address Metsäkaari 3, 05460 Hyvinkää.
These terms of sale and delivery apply to the purchase and delivery of gazoz.fi or other T&T Trading Oy website, domains or e-commerce products to Finland, excluding the Åland Islands. These terms and conditions also apply to mobile applications produced or provided by Gazoz.fi and purchases made through them, unless otherwise stated.
To order
Gazoz.fi is open 24 hours a day and you can shop almost anytime. However, the online shop may be closed for maintenance. Shopping can only be done while the online shop is open and available.
As a general rule, you must be at least 18 years old to buy from the Gazoz.fi online shop. Customers under the age of 18 may purchase products if they have a guardian’s permission or other legal right, taking into account the restrictions of the Consumer Protection Act on purchases by minors.
We are not responsible for the price of a product incorrectly stated in marketing.
The customer selects the products they want and adds them to their “shopping basket”. The contents of the shopping cart and the price of the products can be viewed continuously and the contents can be changed until the purchase is confirmed. Any additional charges, such as shipping or debit card fees, are calculated just before the purchase is paid. The purchase is confirmed by selecting the desired payment method and making the payment. The order is then forwarded and can no longer be changed.
When placing an order, the customer provides their name, address, e-mail address and telephone number. When ordering, we do not ask for a personal identification number. The customer is responsible for the accuracy of the information. The customer chooses the method of payment and delivery.
The customer must provide a correct delivery address. The delivery address must be the same as the payer’s official address to prevent fraud. If delivery is required to an address other than the payer’s official address, the Gazoz.fi customer service must be contacted immediately after the order is placed. If the address provided by the customer cannot be confirmed, Gazoz.fi reserves the right to refuse delivery and cancel the order.
Payment methods
Paytrail
Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution.
Paytrail Oyj, business code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
Online bank payments – You have access to the payment buttons of all Finnish banks.
You can pay using the payment buttons of Aktia, Danske Bank, Nordea, Oma Säästöpank, Osuuspankki, POP-pank, S-pank, S-pank and Ålandsbanken.
Your statement will show Paytrail Plc as the payee, they will forward your payment to the online merchant. From the online shop, you will be redirected directly to your own bank to make the payment securely.
Credit card payments – You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses the international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Paytrail Oyj appears as the recipient of the payment on the card invoice and forwards the payment card payment made by the customer directly to the merchant. The card payment is made securely using a secure payment form and no payment card details are stored in the e-commerce systems.
Mobile payment methods – MobilePay, Apple Pay and Transfer are easy and secure mobile payment methods that allow you to pay for online purchases quickly. MobilePay and Transfer allow you to pay either by bank transfer directly from your bank account or by card payment through the app by accepting a payment. Apple Pay works on Apple devices and enables card payments by accepting a payment in the Apple Pay app. All three payment methods offer a hassle-free payment experience and increase the security of your purchases.
Voit myös valita kolmesta laskuvaihtoehdosta: OP Lasku, OP Tililuotto sekä Walley-lasku/-osamaksu.
Strong authentication is required for online banking payments.
Klarna
Klarna offers online banking and card payments, as well as a minimum 30-day no-fee, no-interest payment period.
By choosing Klarna as your payment method, you can pay for your purchase later, in a way that suits you. You receive the product before you have to pay for it. You can choose to pay for your products in one lump sum or split the payment into smaller instalments. Klarna offers an easy, fast and secure way to pay for your purchases. As a customer, you always get the buyer protection that Klarna offers to consumers.
PayPal
PayPal is an international payment service that offers a secure and convenient way to pay for online purchases. Payments are made through a PayPal account, to which you can link your payment card or bank account. PayPal keeps your payment details secure and provides additional security for online purchases.
Acknowledgement of receipt of order and confirmation of order
When ordering a product, the customer will receive an order confirmation by e-mail, confirming receipt of the order.
You will only enter into a binding sales contract once you have received an order confirmation from us by email. Therefore, Gazoz.fi reserves the right to cancel your order due to technical problems, delivery problems, fair usage policy and other similar situations.
Deliveries and delivery methods
Gazoz.fi offers free delivery for purchases exceeding €60 after any discounts. For other deliveries, depending on the delivery method, we charge a delivery fee according to the price list.
You can choose between Post, PostNord or DHL.
Your Posti parcel will be delivered to a Posti service point or a parcel machine. You can also choose to have a Posti Small parcel delivered to your door or to your mailbox, directly to your home address, in a letterbox. PostNord MyPackCollect parcels are delivered to a PostNord parcel machine or service point. DHL Express offers home delivery or delivery to a pick-up point.
You can also pick up your order directly from our online warehouse on weekdays from 8 am to 3 pm after receiving a pick-up notification by SMS.
Shipments will be kept at the collection points for 7 days by both Post and PostNord, after which they will be returned to us.
We charge 14,90 € for uncollected parcels. Please note that not picking up a parcel is different from returning it.
We reserve the right to charge the customer for any additional shipping costs in all reshipment situations. If an order is returned to us uncollected and we resend it at the customer’s request, delivery charges will be charged twice: once for the original shipment and once for the reshipment. This policy covers all costs incurred in returning the package and re-delivering it to the customer.
For Gazoz.fi, fast delivery is important, and customers should receive their orders on time. Our service promise is that all orders are delivered on the day of ordering or the next working day. Orders placed over the weekend or on an official holiday will be dispatched on the next working day.
Delivery time is normally around 1-3 working days. Gazoz.fi is not responsible for any exceptions or reasons caused by carriers in case of delayed delivery.
We are not responsible for misspelled address information or for the loss of a package after it has been receipted by the carrier as delivered in accordance with the information on the order.
The customer is obliged to return the incorrectly delivered order free of charge in accordance with our return policy.
Cancellation of an order
Gazoz.fi may cancel the order if the ordered product cannot be delivered. The customer will be informed of this situation and any payments made or reservations for the payment method will be refunded or cancelled.
30-day cancellation period
The customer should check the products purchased and their characteristics carefully after delivery before using them and removing the product labels, and contact us within 7 days at the latest in case of, for example, a defective product or a collection error. If the customer is not satisfied for any reason, Gazoz.fi products have a 30-day return period during which the customer can change their mind and return the products. The return period starts from the day the customer received the products. If the period ends on a holiday, Saturday, Christmas Day or New Year’s Day, it will be extended until the following Monday. We always send a return instruction with the delivery.
The return fee is €5.99, which is deducted from the amount to be refunded. We charge a separate return fee for the return of discontinued products, which is deducted from the amount to be refunded. The return fee for discontinued products is mentioned on the product page of the product in question. Product returns only apply to unused products and the returned product must have all product labels attached. If the returned product is missing tags or has animal hair, dandruff or other dirt, we will deduct a €10 handling fee from the amount refunded.
If you want to change the product to a different size, you must return the wrong size and place a new order in our online shop. If you are unsure of your size, we recommend you check the size charts before ordering. We can also help you with sizing to the best of our ability and as a guide, but as people come in different sizes, we cannot take responsibility if the size you order is not right for you. Please note, for example, that product sets must be returned in their entirety.
In the absence of the original packaging, product labels or other materials belonging to the product, the value of the product is reduced. To receive a full refund, the product must be returned in its original packaging and in the same condition as when received. If the product is missing tags or has any animal hair, dander, stains, dirt, smells or shows signs of use, we will deduct a separate €10 restocking fee from the refundable amount.
When returning products, the customer must ensure that they are well packaged. The customer is responsible for the packaging and the products until we receive them. A return receipt must be taken with the return shipment tracking code. The return receipt must be kept until we have received and processed the return.
The customer must pay the cost of any return that does not comply with our return policy.
We do not accept return packages sent by postal order or similar means.
After receipt of the products, they can only be handled to verify their nature, characteristics and use.
For some products, there is no right of return or the customer may lose the right of return. There is no right of return for sealed products which, for health or hygiene reasons, are not suitable for return after delivery and opening of the seal. Other products or services covered by the Consumer Protection Act also do not have a legal right of return.
To be eligible for a refund or exchange, the customer must notify us within 30 days of receipt of the products in accordance with the instructions below. Returns should be notified using the return form provided with the order or by logging into the “Returns Notification” section of the customer account. You can report a return of an order placed while logged in to your customer account under the “Return notification” section. If either of the above methods is used, the customer does not need to notify the return in any other way.
We expect the customer to return the products as soon as possible after the return notification, but not later than 30 days.
A gift made to order
If the order entitles you to a separate gift, the value of the gift is calculated as a general discount, the value of which is divided between the different products in the order. If the order is cancelled or partially or completely returned, the gift must also be returned to us. If the gift is not returned, we will deduct the value of the gift from the refund.
Receipt and return form
If you do not report the return in your customer account under “Return notification”, the return package must be accompanied by a completed order confirmation and the return form on the reverse side. The form is included in the package in which the products were delivered. We also expect the customer to state the reason for each return.
Credits
After receiving the products, we inspect them. The customer will be refunded the amount paid for the product if the product is returnable. We will deduct the return fee from the amount credited for the return of rejected products.
Refunds will always be credited according to the original payment method of the order. For example, if the order was paid by debit card, the amount will be refunded to the debit card used for the order.
If the order has been paid for by combining the gift card with another payment method, we will credit the remaining amount back to the balance of the gift card. The remaining amount will be credited to the payment method to which the gift card was linked.
The customer may lose part or all of the purchase amount. This happens if the product is in poor condition or damaged because.
– the product has been used,
– the product was damaged while the customer was responsible for it,
– the product was handled for purposes other than to ascertain its nature, characteristics or use,
– the customer did not respect the restrictions on the right of return in terms of seals, type of product, etc.
Returns
Please follow these instructions if you wish to return the product. Send the package as a customer return to:
T&T Trading Oy
Metsäkaari 3
05460 Hyvinkää
CUSTOMER FEEDBACK
Postal return code: 627 228
Write the return code on the package and take it to the Post Office and tell them that you want to make a customer return to T&T Trading Oy. The return should only be made with this code.
You can also make a return from a Post Office parcel machine, in which case you must create a Post Office Easy Code for the return at: https://www.posti.fi/palvelutv… To create an Easy Code, you must still have the delivery ID of the parcel you received.
The shipping label is the code on the address card, which is JJFI for the Postal Service.
Keep a receipt for the return. You will receive a receipt and a shipping label for your return. Keep them until your return has been processed. The tracking number is important to you because if a package is lost, we can see that you have posted it and can try to trace it. We will only reimburse the customer for a lost return against a return receipt.
The parcel is normally returned within 2-4 working days and we process returns as soon as we receive the parcel.
Complaints – if there is something wrong with the product
If you are not satisfied with the product, please do not hesitate to contact us. The customer should check the products purchased and their characteristics carefully after delivery before using them and removing the product labels, and contact us within 7 days at the latest in the event of, for example, a defective product or a collection error.
The Gazoz.fi customer service is flexible and always gives priority to finding a customer-friendly alternative or refunding your purchase. Our professional and trained team is always ready to help you with any product-related questions.
It is important to us and a matter of honour that every customer is satisfied with the products they order. Your purchase is covered by the Finnish Consumer Protection Act. This also applies to defects. It means that a faulty product can either be repaired or replaced with a new one and the customer can get a refund or a price reduction depending on the situation.
The complaint must be justified and the fault must not have arisen from misuse or other improper behaviour, such as failure to follow the instructions for care or use. Please note that the merits of each complaint will be considered and assessed on a case-by-case basis. A claim will not be pursued if the reported defect is found to be unjustified and does not affect the use, durability or high quality of the product.
A complaint is unfounded if it is due to normal wear and tear, misuse, or if the product shows discolouration, stains or significant signs of wear and tear, such as linting. Holes in a product that has been put into service are not covered by the right of complaint, as it is impossible to verify the origin of the holes, unless, for example, the hole is the result of a clear sewing defect in the seam. The fabric of some products is sensitive to rough surfaces or excessive abrasion, which is why the product page instructs you to avoid them in order to avoid damaging the fabric. Some products also have parts that are more susceptible to wear and tear, which should be taken into account when making a claim. Defects caused by failure to follow these instructions are not covered by the right of complaint.
Products may include decorative buttons or plates that are machine-stitched. Although the products are checked during the manufacturing process, it is possible that in rare cases these may have been loosely attached. If you find that a button or tile is loose, it can be easily and quickly fixed with sewing thread and this will not affect the quality or comfort of use of the product. Therefore, we do not deal with complaints about them, as fixing them is part of normal product maintenance. This allows us to focus on the relevant complaints and serve our customers efficiently.
Products purchased more than a year ago are not covered by the right of complaint. Second quality products do not have a right of return or reclamation.
The customer should report any error as soon as they notice it. We encourage you to contact us as soon as possible and within a maximum of 7 days after receipt of the product. A claim can be made by contacting the Gazoz.fi customer service by e-mail. The customer is obliged to return the faulty or incorrectly delivered product free of charge in accordance with our return policy. The handling of claims requires action by the customer within a reasonable time after the claim has been made. The customer must provide the necessary additional information and, if requested, return the defective product within a maximum of two months from the date of the complaint. If these conditions are not complied with, the complaint may be closed without further action.
In order to process a claim, the customer is required to:
1. Send a brief description of the fault or damage. You must contact us as soon as you discover the fault.
2. To document the defect, the customer must send pictures of the product and its defect. The defect must be clearly visible in at least one picture. In addition, it must be ensured that the product can be seen in full, from the front and the back (for shoes, also the soles).
3. Email the photos to [email protected].
4. Indicate the order number of the product or attach a copy of the order confirmation or receipt.
5. After receiving your photos, we will process your claim as soon as possible.
Products must be returned using Post or PostNord. If a replacement product is sent, it will be sent by Post or PostNord.
If the claim is justified, we will refund reasonable shipping costs.
If the claim is justified, we will reimburse you for any reasonable costs incurred in returning the product. Otherwise, the customer will be responsible for all shipping costs, including our shipping charges, when we return the product after examining it.
Remember that the product must always be well packed and you must have proof of postage. The customer is responsible for the products and packaging until we receive them. A receipt must be taken and kept until the return or claim has been processed. The receipt must show the shipping cost and tracking number.
Gazoz.fi – Fair e-commerce terms and conditions
The cornerstone of Gazoz.fi is to offer fast delivery and a 30-day return policy.
If we have reasonable grounds to suspect that there is abuse, fraud, harassment, unreasonable or unfair buying behaviour on the part of the customer or that the customer is engaging in professional trading for the purpose of resale, we will reject the order on the basis of the Fair eCommerce clause.
Suspicion in this context is based on a wide range of factors and objectivity criteria, including balancing purchase frequency, order content, return content, use of free shipping and returns, late returns, unclaimed orders, products allegedly missing from an outgoing or incoming shipment, repeat returns (ordering and returning similar products repeatedly), attempts to circumvent a previous order rejection, and using a fake or someone else’s identity. We stress that the behaviour is also systematic, rather than random or isolated.
The identification of what we consider to be out-of-the-ordinary purchasing behaviour, or behaviour that goes beyond the meaning of “acceptable purchasing behaviour and culture”, is based on a wide range of data variables. If we identify a customer, we will assess on a case-by-case basis whether the customer should be blocked from ordering from Gazoz.fi – either temporarily or permanently.
If we identify inappropriate purchasing behaviour as described above, we reserve the right to refuse to trade with such customers and/or to stop such customer deliveries.
In all cases, the contract of sale with Gazoz.fi will only enter into force once we have sent the “order confirmation”.
The Fair eCommerce clause does not prevent customers from making returns, but it can prevent them from buying in certain cases. The Fair eCommerce clause therefore does not apply to orders already accepted.
Gazoz.fi also aims to reduce the environmental burden caused by unnecessary logistics, in line with its own ethical objectives.
Offers, promotions, discount vouchers and gift vouchers
We regularly offer promotions and discount codes as part of our marketing. Discounts and codes are valid for a limited time only. In order to treat customers fairly, we do not refund the price difference on orders placed before the promotions. We consider it unfair practice for a customer to cancel an order placed before the promotional period and re-order the same product at a discounted price.
Promotions and coupons may be subject to special conditions. Offers and discount codes may be limited to certain products, categories or brands.
When using a discount voucher, the customer must use the minimum amount specified for the purchase. If the purchase is less than the minimum amount indicated, the difference will not be refunded.
The discount code to be used must be entered during the checkout process before payment of the order. Discount codes are promotional discounts that cannot be combined with existing orders, for example if the customer forgets to enter the discount code during the ordering process.
Only one discount code can be used per order, unless otherwise stated.
Discount codes are non-transferable and are at the disposal of their owners. Discount codes have no monetary value and cannot be used to redeem money, coupons or the like.
In cases of fraud, attempted fraud or suspected illegal activity in redeeming coupons, we reserve the right to cancel the discount code, cancel the order in which the discount code was used, or permanently block the customer from using the Gazoz.fi website.
Gift vouchers can be used in full or in parts during their validity period. The value of the gift voucher will not be refunded in cash.
The validity period of the gift card is 12 months and the exact date is always indicated on the envelope of the gift card. Expired or unused gift vouchers will not be refunded in any way.
Personal data
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and national data protection legislation and our Privacy Policy. Below you can read a summary of how, why and for how long we process your data. We still recommend that you read our Privacy Policy, where you will find detailed information on how we process your personal data.
When you contact us by making a purchase in the Gazoz.fi online store or by contacting our customer service, we need to process some personal data about you in order to provide you with the best possible service. We may process the following categories of personal data: name, address, email address, telephone number, country, payment details and IP address.
The above personal data is processed together with the products you purchase for a variety of purposes. For example, to enable us to deliver your order, provide customer service, process returns and refunds, and comply with legal obligations such as accounting and consumer legislation. We will only process your personal data for as long as we have a specific purpose to do so.
Newsletters
When you subscribe to our newsletter, you’ll receive emails with inspiration, exclusive offers and personal recommendations. The messages contain content from both Gazoz.fi and Gazoz.fi partners. Messages may also be sent via a third-party program. We use your purchase and browsing data to tailor the offers we send to you. You can unsubscribe to the newsletter at any time by clicking on the link at the bottom of the email.
Product reviews
We value our customers’ opinions and welcome all constructive product reviews. By leaving a review on our online store, you agree to the following terms and conditions:
Relevance of content: the reviews submitted must be relevant and related to the product being evaluated. We do not accept reviews that contain inappropriate language, derogatory or offensive language, commercial content, advertisements or links to external websites.
Truthfulness and first-hand experience: please leave a review based on your own personal experience and ensure that the information you provide is truthful and accurate.
Product features: please note that reviews should focus on the practical experience and features of the product that are not expected from the product description or material. Features that are inherent to the material or product may not add substantial value to other customers.
Moderation of reviews: we reserve the right to edit, refuse to publish or delete reviews that do not comply with these conditions. We are not obliged to publish all reviews submitted.
Right of use: by leaving a review, you grant us the right to use your review for marketing purposes without any compensation, including but not limited to social media channels and other e-commerce marketing materials.
Browsing may trigger a service email
Gazoz.fi collects your browsing behaviour (e.g. categories, brands, products viewed) to improve communication and offers of products relevant to you. An example of this collection is products that you have added to your shopping cart but have decided not to complete the purchase. This may mean that you receive a service email reminding you of the products in your shopping basket.
Cookies
We want to make you aware of us through cookies. A cookie is a small data file that we place on your computer to track what happens during your visit and to identify your computer. The cookie is not a program and does not contain any viruses.
Infringements
If the customer breaches the obligations set out in these Terms of Use, Gazoz.fi may block or restrict the customer’s access to the Gazoz.fi website, in which case orders will not be accepted. The following will also be considered a violation: the customer provides a false name, address, e-mail address or telephone number, the customer harasses the Gazoz.fi website, its employees or other customers, or the customer’s actions lead to a criminal investigation.
Gazoz.fi reserves the right to block or restrict the customer’s access to the website. Gazoz.fi may also charge the customer for any future refund fees if Gazoz.fi interprets the customer as misusing his/her customer account or considers that the use of his/her shopping behaviour causes or threatens to cause Gazoz.fi costs, risks or obligations that differ from the normal use of the website. Gazoz.fi may act in any of the above ways, taking into account past events and the specific circumstances of each case. Gazoz.fi may take any action it deems appropriate against the customer on a case-by-case basis in the manner it deems most appropriate in each case.
Complaints
Complaints about products should be sent by email to [email protected] or by phone to 045 146 2816. If we cannot find a satisfactory solution and your requirements are met, you can complain to the Consumer Ombudsman in Finland.
Competent law and jurisdiction
Gazoz.fi purchases and products are subject to Finnish laws. Any disputes will be settled by the ordinary Finnish courts.
Accessing, changing, updating or deleting data
As a customer, you have the right to access the categories of personal data collected about you (Article 15) and you can opt-out of the storage of your data in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). Upon a fair and reasonable request, we will update, amend or delete personal data held on our system, but we will refrain from breaching the law.
We may refuse requests that are unreasonably repetitive, require disproportionate technical measures (e.g. development of a new system or substantial modification of an existing method) or affect the personal data of another person. Questions regarding this should be sent to Customer Service at [email protected].
Gazoz.fi wishes you a pleasant and safe shopping experience!
